Super Scoopers - Customer Service Notice

Super Scoopers - Customer Service Notice

James Beagle

The Original Scooper

James' message to his loyal customers as he announces his retirement from the Scooping Industry

James Beagle, Father of the Industry, is retiring after 45 years of Scooping.

James is, as the kids would say,

'the real OG!'

Widely considered the father of the industry, he's been at this business for longer than just about anyone else, having started

back in '81.

It's important to us that his legacy - his standard of quality, focus on Customer Service and love of dogs and people is carried on dutifully.

We're so excited to take this next step with James and help keep our local neighbourhoods clean!

James Beagle, April 3rd 1992, Toronto Star

Super Scoopers

Has partnered with

James Beagle

The Original Scooper

James Beagle, April 3rd 1992, Toronto Star

James is, as the kids would say,

'the real OG!'

Widely considered the father of the industry, he's been at this business for longer than just about anyone else, having started

back in '85.

It's important to us that his legacy - his standard of quality, focus on Customer Service and love of people is carried on dutifully.

We're so excited to take this next step with James and help keep our local neighbourhoods clean!

James Has Always Taken Safety Seriously

We do too, so let's talk a bit about our process.

Technician Sends Report

with photo / video

Our technician sends us a report featuring photo / video shots of the yard and gate, ensuring it's securely latched

Office Audits Report

In realtime

Someone in the office checks the reports methodically, ensuring the gate is securely latched and nothing is amiss

You Receive a Text

When completed

You'll receive a text when the job is complete and report is authorized. We'll also let you know about anything notable!

How does payment work?

A couple small differences we hope you'll love!

We Take Cards

Once a card is on file, payment is totally automated. We like to keep it simple!

Pre-payment Options

We have 4 week plans, and discounted 3 & 12 month plans as well!

James Has Always Taken Safety Seriously

We do too, so let's talk a bit about our process.

Technician Sends Report

with photo / video

Our technician sends us a report featuring photo / video shots of the yard and gate, ensuring it's securely latched

Office Audits Report

In realtime

Someone in the office checks the reports methodically, ensuring the gate is securely latched and nothing is amiss

You Receive a Text

When complete

You'll receive a text when the job is complete and report is authorized. We'll also let you know about anything notable!

How does payment work?

We do too, so let's talk a bit about our process.

We Take Cards

Once a card is on file, payment is totally automated. We like to keep it simple!

Pre-payment Options

Discounted Service

So how do I get set up?

It's pretty quick and easy, and just takes 1-2 mins!

Please use the form below.

$30 per week, billed 4 weeks at a time.

LocationWhere is the poop?
Account InfoSet up your payment information
Location

The quick version:

  • Fill out your information

  • Finish the form to create account

  • We'll customize your service on the next pages

  • You'll receive a confirmation email

  • We'll give you a welcome call to discuss your service

  • You'll receive a VIP number to call us any time!

This form will get you signed up for 1x Weekly Service

LocationWhere is the poop?
Account InfoSet up your payment information
Location

$30 a week, billed 4 weeks at a time.

The quick version:

  • Fill out your information

  • Finish the form to create account

  • We'll customize your service on the next pages

  • You'll receive a confirmation email

  • We'll give you a welcome call to discuss your service

  • You'll receive a VIP number to call us any time!

There's been a lot of information on this page, but I wanted to talk a bit about James.

Anyone who lives in the GTA and owns a dog has likely heard of James & Super Scoopers - he's been at this longer than anyone else I know!

It's been his life's work, and from the conversations I've had with some of his long time customers he really cares deeply about everyone he's worked with.

To me, it's important we keep James' legacy alive as he transitions into an exciting new chapter of his life.

On behalf of the team here, I'm honoured to have the opportunity to help carry that legacy on by providing the excellent customer experience that James has always prided himself on.

- Justin Greenland

FAQs

How do you handle gate safety?

Woah Nelly!

This is something we take serious pride in. We have full time staff dedicated to monitoring & providing support to our technicians. Our technicians provide detailed reports after every service, and the office audits the reports to ensure the gate is secured before sending you a notification.

These reports are time stamped and GPS tagged to ensure accuracy, and as soon as they're authorized you'll receive an automatic text to let you know your yard is done and the gate is secure.

How does the Pricing work?

We bill in advance, with 3 options for time.

4 Week Plan, for those who like to go month to month.

3 Month Plan (most popular), a discounted plan for forward thinkers.

12 Month Plan, for those working on an annual budget.

Will the service frequency change?

We currently provide weekly service in the GTA.

What day will my service fall on now?

Good question! We do the city, area by area, day by day. Your service day will depend on which part of the city you're in and will stabilize over the next few weeks.

What happens with the waste?

This is probably the first major difference. For weekly customers, we double-bag and secure the waste before putting it in the city bins as it falls within the safe threshold of the city bylaws.