What an exceptional year it has been! We have had outstanding support this year and I would like to say thank you for that!
You may have noticed that our response time has been slower on the phone this year. As I grew this business it was very important for me to provide phone support for our customers to ensure exceptional customer service - something we have been able to do for the past 12 years! This has positively created a high demand for our service and is something of which I am proud. Due to this positive customer satisfaction, we have been exceptionally busy this year. However, our Customer Service Manager is currently in the hospital and as we wish him the best through his recovery, we are excited to announce the launching of a new way for you to contact our office in hopes we can keep up better with all of your requests - EMAIL!
Please email us at firstname.lastname@example.org so that we may provide you with the exceptional service we have been known for. If your situation requires a phone call, we will call you. If you do need to reach us and your scooper gets to you first, please let them know when they arrive and they will be able to contact the office directly for you as well.
We are doing our best to provide a solution to this communication bottleneck.
As a small business (4 people in our office) please only call if it is an emergency.
ALL phone numbers listed ANYWHERE are directed to the same place and we are balancing providing customer service to you and supporting our scoopers so that we can do an amazing job for you!
We appreciate your continued patience with us and we guarantee you will be happy with our service!